Pineapple Insurance sucks!

I would highly advise against taking a policy with Pineapple Insurance.

I took out an insurance cover on the 30th of September, and had an issue with a duplicate cover for the same car, I thus requested to be refunded since I got double debited. I am so disappointed with your customer service team and their lack of urgency. It had only been a few days of joining the insurance the team couldn't even retain me as new a client. They basically dont care about their clients, there is not even one senior who gets to the bottom of serious issues, you will have a dialogue with the entire Pineapple Creche, because that's how unprofessional they are and they also lie to clients.

I am so upset and annoyed at your lack of service and incompetence from your team- especially Hlulani and Palesa. Your communication with your clients is terrible and honestly picking you guys as my insurer is my biggest regret.

How long does it take to get a refund? Give confirmation and actually communicate with your clients that it has been done, I just needed this communicated clearly, I cant be going back and forth in your chats to get my money back. I am so disappointed and totally ****ed.

I have since cancelled my policy with them, they totally failed clients. As a new player in such a competitive market, you should be doing better. Instead of wasting money on adverts and billboards, you could invest in actually training your team and delivering great customer service. Respect your clients and show them the commitment. You are failing dismally in retaining clients. What a useless company!