Pineapple insurance- stay away from them forever !!

Pineapple insurance is a waste of time and money you must be stay away from them!

For my experience I made a claim on the 6/05/2025 with claim number *** with policy number ***an it hasn’t been sorted. And the person who is handling my claim is Katlego Seima and Tsulo from the claims department- When you don’t call the claims department you will never get anything going!

For my car damages the assessor never come it was done with cellphone pictures and the answer was because it was potholes related (double access) within access - I must fix it myself on my own account!

When I took my car for repairs or quotations on their vendors list repairers it was four times the picture amount they said. I called in an I was advised to sent the quote to them. An I did, Unfortunately I never even see their referral under quotation.

They then started the whole process again after my quotation for the third time to validate my claim(I don’t know why) an the outcome was different from the initial one they phased out other damages claiming were not incident related😏 I must make a separate claim for them so that I pay two double access- I refused then they said they were going to come back with an answer 😏 it’s been a week waiting

I hate them because they wasting someone’s time they don’t have integrity. They don’t follow their own procedures, they use personal discretion to complete clients claims don’t ever trust them.

I am so disappointed after more than two years of uninterrupted policy contributions 😏

Stay away from their bad service an cause of headaches.