KP
Kathleen P
1 reviews | Active since Sept 2022
16 Apr 2024, 14:30
Pineapple Insurance - STAY AWAY FROM THEM
More than a month since I've logged my claim and windscreen is still damaged. They came to fit a **** part and I said I would pay the difference for an original instead. After waiting AGAIN for this, they came back saying I will need to fit the windscreen myself and they will instead pay me the difference. Pls tell me why I'm doing my insurers job?! Super unhelpful and unprofessional
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
16 Apr 2024, 14:48Hi Kathleen Pretorius👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply16 Apr 2024, 14:48
Official
Hi Kathleen Pretorius👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
KP
Kathleen P's updateReviewer Update
16 Apr 2024, 15:06its been the same standard of service i've received across numerous consultants AND departments at Pineapple Insurance underwritten by iwyze/Old Mutual. so please save your bull**** automated response.
KP
Kathleen P's update16 Apr 2024, 15:06
Reviewer Update
its been the same standard of service i've received across numerous consultants AND departments at Pineapple Insurance underwritten by iwyze/Old Mutual. so please save your bull**** automated response.