PineApple Insurance _ stay away!

I have had the utter displeasure of dealing with your company over the past few weeks.

I came across their AD on social media and requested a call-back. Before then I was with a very reputable Insurance company that provided Insurance cover for our 2 vehicles. My old insurance reduced the premium when I requested it, but the main thing which attracted me to Pineapple is that you offer the rebate if a vehicle is driven less than 300KM per month. This seemed to be a good option as my own vehicle is parked for most of the month. They also seem to be underwritten by Old Mutual.

When I received the sales call-back and I probably missed at least 3 calls due to bad-timing - this is the one area they excel in is persistence to make a sale. I spent a lengthy time on the call with their salesman and providing him with all the information he requested. The premium that he offered me was R1295 per month for both of our vehicles. When I received the policy schedule, I noticed a number of errors. Given that they don’t have a direct line (which is a major problem especially if you have an emergency) I had to communicate through the messenger on their APP. The first or second person that responded to my messages was Nomfundo and then suddenly it seems she disappeared, and I had to chat to Lynique. I repeated myself at least twice, first with Nomfundo and then again with Lynique and every time they updated our information, but even after several conversations they still had certain info reflecting incorrectly on the policy schedule, the premium increased. Errors where my wife’s name was misspelled, the vehicle details were incorrect, and the list goes on and on. The APP even had my vehicles details reflecting incorrectly even though I uploaded photos and a video of the vehicle.

The initial premium went from an amount of R1295 to an amount over R 1471.58 and then after yet another correction, the premium jumped to R1505.67. Their consultant, Lynique corrected yet another error on the weekend, the premium then jumped to R1613,83. The next morning, to my utter amazement, I receive an SMS that I will be debited an amount of R1822.76. This is over R500 more than I was originally quoted.

As our vehicles cannot be without insurance and I am worried that this is the case now since the 1st July when the policy should have been effective.

This company can't be trusted,

Further to then having to cancel and have to pay Tracker to cancel out of my own pocket, I will also lodge complaints with the relevant Ombudsman and financial authorities. I will also go out of my way to inform others of the horrific experience with your company. This evening after I requested that the policy be cancelled earlier today, they deducted an amount of R1822.76 from my account reflecting as a debit order which I did not even authorize. This company is clearly a **** and would encourage people to stay away. I have had the frustration of now having to deal with them for the past few weeks.