Pineapple Insurance - Severely Lacking in Communication and Service

I feel compelled to share my deeply frustrating experience with Pineapple Insurance following my accident on November 9th, 2024. The level of service has been nothing short of disappointing, and potential customers should be aware of what they might face.

Key Issues:

1. Complete Communication Breakdown: - No response to multiple WhatsApp messages - Zero proactive updates about my claim status - Phone calls rarely answered or returned - Left completely in the dark about my claim's progress

2. Chaotic Claims Process: - Initially submitted my claim immediately after the accident - After 5 days of complete silence and no progress, I was forced to resubmit my entire claim through their app - Their own agents admitted they hadn't received anything from Pineapple's side - Most frustratingly, I had to personally email *** to beg them to forward my claim to Pineapple - Why should customers have to coordinate between different departments to get basic claim processing?

3. Lack of Empathy and Process: - No recognition of the stress caused by the accident - Zero consideration for the financial anxiety their delays are causing - Forced to chase multiple parties just to get basic claim processing - Had to essentially do their job by coordinating between different departments

The most infuriating part is having to write to Quest Claims myself to forward my claim to Pineapple. This should be an internal process handled by the insurance company, not something thrust upon a customer who is already dealing with the stress of an accident.

The contrast between their marketing promises and actual service is striking. While they excel at selling policies, they completely disappear when you actually need them. Their automated responses on review platforms further demonstrate their disconnection from customer needs.

If you're considering Pineapple Insurance, please be aware of these serious service issues. The stress of dealing with an unresponsive insurer after an accident only compounds an already difficult situation. I've spent countless hours trying to get basic information about my claim, time that could have been better spent on my recovery.

Additional Note: This review is based on my ongoing experience with their claims process, which continues to be problematic and unresolved. Having to resubmit claims and personally coordinate between different departments is not what any customer should expect from their insurance provider.