TM
Thato M
1 reviews | Active since May 2020
09 Sept 2021, 21:06
Pineapple insurance, ****.
I’m not happy with the service received from Pineapple Insurance, My claim is taking too long to be settled than promised. I was told by the person assisting 75% of claims team is off sick , how is that convenient for a customer. It’s longer 5- 7 days ( been 2 weeks ) and the response from the consultant takes 8 hours with no clear direction if the matter is being resolved as soon as possible. Very unhappy
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Thato M's updateReviewer Update
11 Sept 2021, 08:07Good day Marnus
I totally understand that might be trying your level with regards to the current situation of being short staff but that needs to be attend to with a efficient plan without inconvenience a customer and false promises.
No senior member has contacted me yet , I rep**** to the lady assisting me and still no response. I struggle to understand how a simple question that’s well within my rights as a customer for Pineapple Insurance 🍍takes a day and half to receive response.
I totally understand that might be trying your level with regards to the current situation of being short staff but that needs to be attend to with a efficient plan without inconvenience a customer and false promises.
No senior member has contacted me yet , I rep**** to the lady assisting me and still no response. I struggle to understand how a simple question that’s well within my rights as a customer for Pineapple Insurance 🍍takes a day and half to receive response.
TM
Thato M's update11 Sept 2021, 08:07
Reviewer Update
Good day Marnus
I totally understand that might be trying your level with regards to the current situation of being short staff but that needs to be attend to with a efficient plan without inconvenience a customer and false promises.
No senior member has contacted me yet , I rep**** to the lady assisting me and still no response. I struggle to understand how a simple question that’s well within my rights as a customer for Pineapple Insurance 🍍takes a day and half to receive response.
I totally understand that might be trying your level with regards to the current situation of being short staff but that needs to be attend to with a efficient plan without inconvenience a customer and false promises.
No senior member has contacted me yet , I rep**** to the lady assisting me and still no response. I struggle to understand how a simple question that’s well within my rights as a customer for Pineapple Insurance 🍍takes a day and half to receive response.