YN
Yamkela N
1 reviews | Active since Jun 2020
26 Oct 2023, 15:56
Pineapple Insurance poor Service
I am not happy with how Pineapple is handling my claim after being with them for more than 3 years claim-free. I submitted a claim on the 4th of October 2023 and I had to call for me to even get a call from them. I am still waiting for feedback that is long overdue.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
09 Nov 2023, 08:10Hi Yamkela Ntlangule👋,
We are truly sorry for the subpar service you experienced, the associated frustration, and the absence of timely feedback. I want to assure you that your claim has been approved. We have promptly addressed the escalation of your complaint, and we deeply regret our failure to respond promptly.
We are truly sorry for the subpar service you experienced, the associated frustration, and the absence of timely feedback. I want to assure you that your claim has been approved. We have promptly addressed the escalation of your complaint, and we deeply regret our failure to respond promptly.
Pineapple Insurance's reply09 Nov 2023, 08:10
Official
Hi Yamkela Ntlangule👋,
We are truly sorry for the subpar service you experienced, the associated frustration, and the absence of timely feedback. I want to assure you that your claim has been approved. We have promptly addressed the escalation of your complaint, and we deeply regret our failure to respond promptly.
We are truly sorry for the subpar service you experienced, the associated frustration, and the absence of timely feedback. I want to assure you that your claim has been approved. We have promptly addressed the escalation of your complaint, and we deeply regret our failure to respond promptly.