PINEAPPLE INSURANCE - Pathetic service.

I visited my Pineapple app on 26 November which informed I am required to upload a video and pictures of my car insured in order be covered by the insurance. I has uploaded the video and pictures when I insured the vehicle earlier this year and I could see the picture and video on my app. But on the 16 November both the video and photos could not be found on the app. Upon further exploration of the app I found the following that it states my car is not insured, etc. I informed Pineapple via whatsapp and they sent me a letter confirming that the car is insured. I subsequently enquired via email and whatsapp whether the videos and pictures is uploaded and stored on their sever. Over the past 2 days I sent several emails and whatsapps messages - all have been ignored. There is no contact number to speak to a person and being complete reliant on IT communication, which should be more efficient, this is not the case with Pineapple. It seems as though their APP is malfunctioning and the efficient administration has collapsed.

It's time to find another more efficient insurance company.