Pineapple Insurance – No Communication and Still No Car

I am extremely disappointed with the way Pineapple Insurance has handled my claim.

I have been waiting for my vehicle since 31 July 2026, when my car was towed to a repair facility recommended by Pineapple. Despite my previous complaint and follow-up communication, I have still not received a proper update regarding the progress of my claim or when I can expect to receive my vehicle back.

Since our last communication, Pineapple has not gotten back to me, leaving me completely in the dark. I have had to repeatedly follow up for information about my own vehicle, which is extremely frustrating and unacceptable.

I have been paying my insurance premiums consistently, and I expect the same level of responsibility and communication from my insurer when I need to make a claim.

At this stage, my concerns are:

* No proper communication or feedback regarding my claim. * No clear explanation of what is causing the delay. * No confirmed date for when I will receive my vehicle. * My previous complaint/follow-up has not been properly addressed. * I have been left without my vehicle since 31 July 2026.

I am requesting that Pineapple Insurance urgently escalate my claim and provide me with a clear written update, including the current status of my vehicle, the reason for the delay, and a confirmed timeframe for when my vehicle will be returned.

I would really appreciate a response from someone who can actually take ownership of this matter and resolve it, rather than me having to continuously chase for updates.

Pineapple Insurance, please provide me with answers and a resolution. This has gone on for far too long.