Pineapple insurance, Nerissa and Rafik ****med me of my money.

Pineapple is a promising cheaper insurance but expensive in practical. I joined via their app beginning of April 2024. What I have seen is that they are not contactable. They only call and tell lies. When I joined I was required to approve a debicheck for my insurance to go through. After that, all the cars were said to be not insured. I was covering 3 cars. When I realised that I lodged a complaint via email with Nerissa, their worker who promised to rectify it. Instead of being helped, an amount of R1400.00 plus another amount of R740.00 and another R568.00 were debited and I went to my Bank to dispute it but I was told that they have locked the debit as if I owed them. When I called Nerissa she referred me to Rafik and her other bosses where on the same day of inception I cancelld everything in writing and it was acknowledged by Nerissa. My surprise is that they promised to refund all the amount debited but they only refunded R568 and without any explanation even though I told them that I had joined King Price insurance. They said it was gonna take 5 working days to be refunded but since the 22nd April 2024, Nerissa is always taking me from pillar to post. I have till today not received my money but they are claiming that Standard Bank is their underwriter. But I suspect that there's something fishy about them.