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cuwen M

1 reviews | Active since Sept 2018

23 Nov 2021, 13:36

Pineapple insurance just a big **** and wast of your money stay away.

Horrible insurance company stay away, I initially unsure my cellphone paying 800 a month when my phone got ****** I logged a Claim, I did really have much access with communication as this company doesn’t have a line to contact them on, only via email, I had to use family members phones to access my mails but couldn’t always enter my mail as I don’t have a phone and could only enter my mails on borrowed time fast forward I didn’t have access to my mail for a couple of days and then I saw my claim was rejected, I then sent a mail requesting back my funds I paid over the last months cause as per law any insurance that rejects the claim you can request your funds back and to date I haven’t gotten my money back! Stay away from this company

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply23 Nov 2021, 13:52
Official
Hi Cuwen

Thank you so much for bringing this to our attention. 

We are really embarrassed by your experience and we will be investigating what happened.

In the mean time one of our senior staff members will be in touch to help you get the matter resolved.

Kind regards
Marnus
CEO @ Pineapple