AS
Andrew S
1 reviews | Active since Jun 2019
14 Nov 2024, 08:52
Pineapple insurance is Vrot
Pineapple called me in order to see they if they could offer me a better deal on my car insurance. First the tried to make a telephonic appointment, I saod O would not be available in the next two days. Then he went on ro confirm that me vehicle was a 2013 Compass and I told him I currently pay R562 with Outsurance, I also informed him that I have household insurance, he asked if it was with the same company I rep**** it was with SBIB. He then askes me if I take home more that R10000 a month, I said no, I’m retired…..he put the phone down.
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Replies (2)
Pineapple Insurance's replyOfficial
14 Nov 2024, 09:10Hi Andrew
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply14 Nov 2024, 09:10
Official
Hi Andrew
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
AS
Andrew S's updateReviewer Update
14 Nov 2024, 09:12OK
AS
Andrew S's update14 Nov 2024, 09:12
Reviewer Update
OK