Pineapple Insurance is uphaulling and offers no peace of mind to claiming customers!!!!

2 weeks ago one of my my windows was shattered and my car scratched by a third party. I went to the police station to report the incident, uploaded all the necessary pictures, information and footage as I lodged the claim with the insurance provider Pineapple. I was expecting a seamless process but was instead met with so much red tape, empty promises and outright underhanded ploys to try and avoid paying for my claim. My car was fitted with smash and grab when it was purchased and I was told that the insurance would cover the car as is and restore it to its original state should an incident befall me in future. I have not claimed from Pineapple in the entire 18 months that I was with them. Firstly they notified me that they assessed the damages to my car (scratches) and that the amount of damage is one hundred or so rands but that if they covered the scratched I would be expected to pay an excess amount of R6 000. For the repair of the window I am expected to pay an excess of R1250 and they are refusing to have the smash and grab installed for me as they claim that they notified me that it was an accessory that is not covered. I asked that they provide me with the call recording of when I was notified of this fact and it's been over a week of no feedback. I was in communication with 2 guys, Thabang and Estjuan who have been giving me the run arounds since the incident. The service I have received from Pineapple is uphauling. It seems to me that they are more concerned about obtaining premiums from customers and giving stories and trying to find sneaky ways not to pay for damage. I have had no peace of mind whatsoever from dealing with this insurance provider. I constantly have to be calling them to follow up like I'm begging whereas I have been paying my hard earned money to avoid the headaches that come with car issues. I have received no joy whatsoever. A measly R500 cover for smash and grab for one window is what I have to suffer for.