1 reviews | Active since Jun 2022
PINEAPPLE INSURANCE IS THE WORSE INSURER I HAVE EVER DEALT WITH!!!!!!!
Pineapple Insurance has the worst and disgusting customer services. I had my phones ****** at gunpoint and although that was not trauma enough an insurer that I have been paying when needed are nowhere to be seen.
I have claimed from a reputable insurer on the 1st of January 2024 and the day after the incident, did the same with Pineapple insurance but after 8 days of my claim it was approved and properly detailed feedback was provided.
To date I have not received a clear response regarding my claim from Pineapple Insurance and what's ****ing me off the most is all communications that are done is only once it is initiated from my side.
I would rate them a 0/10 and definitely would not recommend them to family and friends.
Please do not take them as an insurance if you take your goods seriously.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.