Pineapple insurance is not for young black South Africans

I sincerely believe this could be the worst insurance in South Africa at the moment, and their 4.7-star rating on Google is a farce. Please don’t be fooled by it. They are a 2 star insurance on their best day.

I'm still reeling from the traumatic car accident I had on December 5, 2024. What's been even more devastating is dealing with Pineapple Insurance. Despite paying my premiums on time, they've rejected my claim due to 'gross negligence,' citing a stop sign I couldn't see in the dark (which I have communicated to them time again)

The claims process has been a nightmare. Although I provided all the documents and pictures they needed from me on time, I've had to fight for every update, and their agents have been unresponsive and unhelpful. The only exception was Manasseh, who went above and beyond to assist me.

Pineapple's actions have left me feeling dehumanized, disrespected, and disappointed. They've shown no empathy or understanding. I sincerely wish the claims agents I have had the displeasure of dealing with (namely Ivan Fourie and Faizel Erentzen, who is Ivan’s team leader) could get a training on customer support and how to actually provide at the very least a good customer experience.

If you're a young black South African looking for reliable car insurance, please my brothers and sisters avoid Pineapple at all costs because all the money you’re paying per month on premiums is essentially going down the drain because Pineapple absolutely will not pay should the damage to your car be pricey. You will be left stranded on your own. Consider Outsurance instead or any reputable old school insurance company. I understand Pineapple may be the cheapest option but just know there is a reason they’re the cheapest 🙏🏾

I'm still seeking help and guidance to navigate this ordeal. If you can offer any assistance, please email me at aphiwem******. I'd be forever grateful.