NB
Ncumisa B

1 reviews | Active since Feb 2020

26 Feb 2026, 14:13

PINEAPPLE INSURANCE IS NONSENSE

This insurance don’t deserve a start, they are bunch of amateurs who suck people’s money and don’t deliver, if you don’t want stress stay away from PINEAPPLE INSURANCE.. I didn’t claim with them in December after my car was affected by hail and the drag the outcomes to date and now, what’s diabolical is that when they took the car for accessing they gave me a repairer that was within my jurisdiction but now for fixing they chose a repairer that is 20km away from where I stay, when I enquired they told me that they will note it and organise that the car be taken to where it was accessed, I called today to find out and when the consultant was looking at the notes, it was noted that they can’t accommodate one person lol hee as if I must have 100 people under my insurance the audacity to even say that to a client proves the lack of customer service and the level of incompetence in them, PINEAPPLE INSURANCE IS USELESS DONT FALL FOR THEIR NONSENSE STAY AWAY FOR YOUR PEACE SAKE

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Replies (1)
Pineapple Insurance
Pineapple Insurance's reply26 Feb 2026, 14:27
Official
Hi Ncumisa

We sincerely apologise for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team🍍