Pineapple Insurance is lying about the Driveless cash back refund

Item: Pineapple Insurance
Rating: 1
Author: Brucely S

Pineapple Insurance is lying about the Driveless cash back refund. They claim it is an automated system that you'll get a refund if you drive less than 300km a month. But once you join Pineapple, they don't pay, and every month, clients are given the same lame excuses.

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Pineapple Insurance's replyOfficial

17 Nov 2025, 10:19

Hi Brucely Shipalana👋,

We sincerely apologize for the frustration you have encountered, and we are eager to help you.

Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.

Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.

The Complaints Team :pineapple:🍍

Pineapple Insurance's reply17 Nov 2025, 10:19

Official