Pineapple Insurance is dishonest to Clients, Changes on their Promise to Deliver when it's time to deliver service a client has been paying for. Car hire premiums

Pineapple insurance insures my car BMW 2023 220i 2 Series, comprehensive option, with a car hire option. During the uptake for this option I specifically say, please put me on a car option same or similar as my car. Which it was agreed and I have been paying my premiums. Now that a need arise for my car hire. Pineapple gives me an a suzuki car and they tell me that's the options they have only. However when I was taking this policy I was not told this. Now it makes me wonder how honest this insurance is. They insure a BMW car with car hire insurance, for like-for-like car class. However when I need the car, they change the story. How unfair is this to me as a client? Let alone spending over 230 minutes calling them. A lady called Lucia was quite rude and dismissive to me. Thabang my claims consultant never returning my calls, nor attending or answering my email.