LH
Lucky H
1 reviews | Active since Jul 2023
01 May 2024, 14:07
Pineapple Insurance is dishonest and doesn't keep promises.
Pineapple Insurance promises to offer referral benefits for existing customers who refer their friends. Acting on this assurance, I recommended a friend, expecting a one-time R1000 discount on premiums. I did so via WhatsApp ***), providing the friend's number. Subsequently, a Pineapple salesperson contacted my friend and successfully made a sale, acknowledging my referral during the conversation. However, Pineapple Insurance is denying me the reward, citing that the referral wasn't made through their app, despite them securing the customer and completing the sale.
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
02 May 2024, 08:03Hi Lucky Hlubie👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 May 2024, 08:03
Official
Hi Lucky Hlubie👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
LH
Lucky H's updateReviewer Update
21 May 2024, 17:42I was contacted by Customer Service Manager for details of the person i referred and promised to get back to me with feedback. i am still waiting since 02 May!!!!!!!!
Customer complaint resolution is surely not a priority for Pineapple.
Customer complaint resolution is surely not a priority for Pineapple.
LH
Lucky H's update21 May 2024, 17:42
Reviewer Update
I was contacted by Customer Service Manager for details of the person i referred and promised to get back to me with feedback. i am still waiting since 02 May!!!!!!!!
Customer complaint resolution is surely not a priority for Pineapple.
Customer complaint resolution is surely not a priority for Pineapple.