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Tshepiso T
1 reviews | Active since Apr 2025
21 Jul 2025, 11:16
Pineapple insurance is bad
I am a new client the on boarding was easy but a week later I am calling to update my details the number does not go through, sent numerous emails no assistance and I even sent whatsapps no one answers but it was easy for them to take my money from day one. It simply shows that if I were to claim it will be be a nightmare
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Replies (2)
Pineapple Insurance's replyOfficial
21 Jul 2025, 11:18Hi Tshepiso
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply21 Jul 2025, 11:18
Official
Hi Tshepiso
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
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Tshepiso T's updateReviewer Update
21 Jul 2025, 13:37Can I at least get a number that I can be able to call on because I missed their call as I was in a meeting and when I tried calling that number it doesn't go through.
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Tshepiso T's update21 Jul 2025, 13:37
Reviewer Update
Can I at least get a number that I can be able to call on because I missed their call as I was in a meeting and when I tried calling that number it doesn't go through.