Pineapple Insurance Is A **** - Do Not Trust Them!

I signed up with Pineapple Insurance over a month ago, lured by a quote of R787, which was cheaper than my previous insurer, Naked Insurance. However, what followed has been a nightmare.

The promised R787 was actually a discounted rate because Pineapple double-insured my vehicle—an error that was entirely on them, not me. Once they removed the duplicate, my premium shot up to R876.28, and to this day, no one has properly explained why this was allowed to happen. I never agreed to this new price, and had I known, I wouldn’t have switched from Naked.

I reached out to Pineapple’s co-founders, Marnus and Matthew, multiple times, hoping for some resolution, but all I got was silence. Instead, I was sent in circles speaking to Yvonne, who promised daily updates but only sent generic, template responses. I also requested a senior team member’s contact details but was never provided any. After pushing for help, I was contacted by Siphosethu, who promised a manager would call me—but that never happened. The lack of urgency and help from their team is astonishing.

Then, this morning, I logged into my app to find that my car is no longer insured. The "proof of cover" section shows no coverage at all. I’ve received no notification, no emails, nothing. Yvonne told me it was covered, but given everything that’s gone wrong so far, I wouldn't put it past Pineapple to take my money and leave me with no insurance.

I’ve been patient for a month, but I’m done. Pineapple Insurance is a cheap service for a reason—they offer nothing but poor, non-existent customer service and a flawed, broken system. I’m moving to OUTsurance who actually know how to treat their customers. Avoid Pineapple at all costs.