Pineapple Insurance is a disgrace.!!

@PineappleInsurance #PineappleInsurance I can officially say that Pineapple insurance is one of the worst insurance companies. They have completely inconvenienced myself and my husband. Was told that we were due a refund on the 23rd of September and it will only take 7 to 14 working days. We also received the sms that a refund was on the way. On the App I messaged for someone to please update us on the progress of this refund. Not a single phone call, email or message was sent. After some time I contacted Pineapple myself and was told it is still being processed. Fine. But after me having to contact multiple times and just getting transferred around and eventually cut off no one could give me an answer. Pineapple insurance stole my money for the constant phone calls I have had to make and they stole my time for the constant hours at a time on hold just to be apologized to and then cut off. There customer service is an absolute disgrace and I would not promote anyone using them as their communication with people is appalling. Within a month they have not notified us on any progress but have to have me contact them on a refund that they promised a month ago. They went back on their word as here is the message sent regarding the refund. This is now more about the principal of their bad service and customer communication. It's a disgrace.