Pineapple Insurance is a big **** and a let down.

I had been with Pineapple for a year and when it was time for an increase, they increased my premium by more than 50%, then I opted to cancel my policy with them. When I spoke to the consultant on the 17th Sept 2025, she clearly agreed that no debit order would go off. But they then shared and proof of cancellation, which then stated cancellation 25th Oct 2025, I called to dispute this, they keep taking me from pillar to post and ignoring my refund request as now I am double debited by my current insurer as well as Pineapple. I had recruited my family members to join them, I'm pushing them to cancel their policies as well, as my fear is for them getting ****med too