Pineapple insurance has absolute disregard for its customers

Pineapple insurance has absolute disregard for its customers. I had a policy which was canceled by pineapple, after which I was informed that my premiums would be returned to me. I have followed up several times and receive the same feedback that it is being followed up with the finance department and I will received my premiums within 7 days . This has been ongoing from September last year. I have gone to the extent of complaining to the ombudsman. This is the worst customer service I have ever received in my life from any organisation. To openly lie to a customer and then just not respond afterwards. I would not recommend pineapple as a service provider.