Pineapple insurance hail damage claims

I have claimed hail damage for my two vehicles on 30 November 2025 at pineapple insurance and till today my claims are not finalised. They approved my claims to the value of R15000 each vehicle. I then disputed that value and they told me that I should get a quote from any panel beaters. The quotes amount was roughly R45000 and I sent it to pineapple insurance. They rejected the whole quote and sticked to their R15000. I then requested that they must tell me to which workshop that cost R15000 I should take my vehicles. They never responded, I sent them several emails asking about where I must take my cars, with no luck on response till now. Please help