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Mokgethiwa M
1 reviews | Active since Jan 2024
08 Jan 2024, 11:44
Pineapple Insurance
Pineapple bypassed the correct process of debiting my account. I was getting a quote for a vehicle I was going to get, the agent asked for my banking details as part of the process. I was debited without having confirmed to have purchased the car, which I didn’t. Worse part is that I couldn’t even get in contact with them because they don’t have a telephone line. And now, they are finding every excuse and delaying the process of defunding me. Please save yourself the pain and headache and NEVER go for this insurance company!!!
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Pineapple Insurance's replyOfficial
08 Jan 2024, 12:14Hi Mokgethiwa Mabogoane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Jan 2024, 12:14
Official
Hi Mokgethiwa Mabogoane👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.