Pineapple Insurance Fail

Was involved in an accident in November and the vehicle was booked in for repairs at Dube Autobody (East London) in December. I received the vehicle back on Jan 6th.

There was still two outstanding issue's with the vehicle ( wipers and aircon not working ) when I decided to take it as I needed it for work. I was promised by the workshop that both those issue's would be fixed in due course. It's now over two month's later and I have been getting the runaround from them. Every week it's a different story.

It even reached the point whereby when on a 3 way call between me, them and my insurer ( Pineapple ) it was said " fix the car out of your own pocket, and we will refund you". Now therein lies the problem. I'd be stupid to, after all the lies I've already been told by them over the past 2 months. Who knows if and when I'll be refunded. Also what type of business model and insurance racket is this?

I pay my premiums monthly and payed the R7500 excess to the insurances service provider ( Dube Autobody). But know because the insurances chosen service provider can't/won't fix, I must be the one that pays another place to fix my car hoping that Dube Autobody someday pays me back.

Why doesn't Pineapple insurance rather choose another workshop to fix the car. They are the one's that chose Dube Autobody and not me, so why should I be the one to to pay someone else to fix my car. Isn't the point of insurance not to pay to fix your car yourself? If a service provider can't/won't deliver move to the next one. No one is doing anyone any favours here.