PINEAPPLE INSURANCE EXTREMELY DIFFICULT TO COMMUNICATE WITH. DON'T EVER EXPECT A REFUND!

I canceled my policy at Pineapple more than a month ago. They however still debited my account.

After discussing the situation with a consultant via email I was told the money will be refunded minus a deduction for admin as I canceled without giving a 30 day notification.

The problem however comes in woth the fact that I've been asking for the refund since the 28th of March 2022. The consultant either ignores my mails 90% of the time or he just tells me that it will be done. I constantly get ignored except if threatening to takr legal actions. For example I was either ignored for weeks after asking if there are any updates on numerous occasions, probably more than 5 to 10 times over a period of 3 weeks, or just plaimy given answers such as it will be semt for enquiry. After threatening to take legal action I was suddenly told that they made a mistake and that it will still be done. After further enquiry about when it will be done I still just get ignored.

The bank won't do a debit order reversal because Pineapple were initially on my debicheck list. They have however since been removed.

To just give a better explanation of how bad this is. I canceled my one policy at Pineapple, I also canceled two policies at Auto and General. My main reason for doing so was that Naked Insurance offered me much more value for money. Both Auto and General and Pineapple still debited me last month even though my policies were canceled. When asking for a refund of Auto and general paid me make within 7 to 10 days. Pineapple has now officially taken 28 days to just tell me that it will be done.

I can't understand how I am responsible for R450 admin fees, which will be deducted from my refund, because I did not give them notice but they are allowed to take more than 28 days to do a simple refund.