Pineapple insurance - Excuses not to payout a claim

iwyze underwrites pineapple the insurer. The investigation into a claim for a ****** car took over a month. I received a rejection letter based on the fact that my car does not have a tracker but actually my car has a tracker on the Mercedes Me App. I have been asked to write an objection letter in 90 days. i have asked for the recording where i accepted the insurance policy on the 08th May and to date i have not received the recording after numerous requests. This is really poor service from the insurer. They will find any reason not to pay out claims. i am utterly disappointed in their service