GF
Grant F
1 reviews | Active since Jul 2020
12 Oct 2023, 13:32
Pineapple Insurance ****?
Awful experience. I'm a brand new customer and unfortunately had my back window smashed. I submitted a claim almost three weeks ago and nothing. A million messages later, explaining that the car is now a sitting duck for more theft with no back window, and nothing. Messages on their chat app... nothing. Are these guys for real or was I taken for a Pineapple. Pathetic service.
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Replies (2)
Pineapple Insurance's replyOfficial
12 Oct 2023, 15:17Hi, Grant👋
Apologies for the delay in contacting you. I did escalate your complaint and I received feedback that you were contacted by the claims agent and you advised that your car was broken into a day after your policy started and inspection had not been done. I am sure the claims agent has advised on the process going forward. Is there anything else that I can assist you with🙏?
Apologies for the delay in contacting you. I did escalate your complaint and I received feedback that you were contacted by the claims agent and you advised that your car was broken into a day after your policy started and inspection had not been done. I am sure the claims agent has advised on the process going forward. Is there anything else that I can assist you with🙏?
Pineapple Insurance's reply12 Oct 2023, 15:17
Official
Hi, Grant👋
Apologies for the delay in contacting you. I did escalate your complaint and I received feedback that you were contacted by the claims agent and you advised that your car was broken into a day after your policy started and inspection had not been done. I am sure the claims agent has advised on the process going forward. Is there anything else that I can assist you with🙏?
Apologies for the delay in contacting you. I did escalate your complaint and I received feedback that you were contacted by the claims agent and you advised that your car was broken into a day after your policy started and inspection had not been done. I am sure the claims agent has advised on the process going forward. Is there anything else that I can assist you with🙏?
GF
Grant F's updateReviewer Update
16 Oct 2023, 14:19Hi,
Yes the agent did call and said he would highlight the issue with the claim as I never actually had time to upload videos and imagery of the car. He did say he would get back to me last week, but nothing as of yet. I was given no further steps. I would just like to know if it's a yes or a no please.
Yes the agent did call and said he would highlight the issue with the claim as I never actually had time to upload videos and imagery of the car. He did say he would get back to me last week, but nothing as of yet. I was given no further steps. I would just like to know if it's a yes or a no please.
GF
Grant F's update16 Oct 2023, 14:19
Reviewer Update
Hi,
Yes the agent did call and said he would highlight the issue with the claim as I never actually had time to upload videos and imagery of the car. He did say he would get back to me last week, but nothing as of yet. I was given no further steps. I would just like to know if it's a yes or a no please.
Yes the agent did call and said he would highlight the issue with the claim as I never actually had time to upload videos and imagery of the car. He did say he would get back to me last week, but nothing as of yet. I was given no further steps. I would just like to know if it's a yes or a no please.