Pineapple Insurance

Pineapple Insurance cannot claim to be South Africa's trusted insurer because all they do is reject claims. The fitted a useless tracking device on my Nissan NP200 which did not prompt a response team from Tracker when the vehicle was ****** in Lynnwood Pretoria on the 28th of June 2024. Although I could track the vehicle, Tracker could not assist me. Why would Pineapple fit a tracking device that did not meet their own policy requirements?

To make matters worse, Pineapple appointed a biased assessor to handle my claim. Her line of questioning was aimed at finding loopholes rather than assessing the validity of the claim. She took over a month just to complete her assessment. Furthermore, Pineapple went on to prolong the process by withholding the outcome of the claim which they already knew. They arrogantly rejected my claim by saying they won't entertain such a claim even cancelling my policy as soon as I raised my objection.

I have requested all telephone recordings when I started my policy and when fitted this tracking device while the vehicle was still at the dealership.