MB
Mark B
1 reviews | Active since Jan 2023
15 Sept 2023, 10:24
Pineapple Insurance
Lots of noise in the backround with no feeling that this is a professional company with ethics. Sounded like a home with kids. They have all relevant information to quote and yet still ask for more personal information. No trust instilled and information could go anywhere
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Pineapple Insurance's replyOfficial
15 Sept 2023, 10:54Hi Mark Bellingan👋,
Hello, I'm Thulile, and I am here to address all your customer queries and concerns at Pineapple. I want to extend my sincerest apologies for the frustration you've experienced, and I am genuinely committed to helping you find a resolution. Please understand that the level of service you received is not indicative of our usual standards. We always aim to provide exceptional service, and I will personally escalate this matter to ensure a better solution that enhances the overall customer experience. Thank you for bringing this to our attention.
Hello, I'm Thulile, and I am here to address all your customer queries and concerns at Pineapple. I want to extend my sincerest apologies for the frustration you've experienced, and I am genuinely committed to helping you find a resolution. Please understand that the level of service you received is not indicative of our usual standards. We always aim to provide exceptional service, and I will personally escalate this matter to ensure a better solution that enhances the overall customer experience. Thank you for bringing this to our attention.
Pineapple Insurance's reply15 Sept 2023, 10:54
Official
Hi Mark Bellingan👋,
Hello, I'm Thulile, and I am here to address all your customer queries and concerns at Pineapple. I want to extend my sincerest apologies for the frustration you've experienced, and I am genuinely committed to helping you find a resolution. Please understand that the level of service you received is not indicative of our usual standards. We always aim to provide exceptional service, and I will personally escalate this matter to ensure a better solution that enhances the overall customer experience. Thank you for bringing this to our attention.
Hello, I'm Thulile, and I am here to address all your customer queries and concerns at Pineapple. I want to extend my sincerest apologies for the frustration you've experienced, and I am genuinely committed to helping you find a resolution. Please understand that the level of service you received is not indicative of our usual standards. We always aim to provide exceptional service, and I will personally escalate this matter to ensure a better solution that enhances the overall customer experience. Thank you for bringing this to our attention.