SM
Sthembile M
1 reviews | Active since Jan 2023
04 Mar 2026, 07:46
PINEAPPLE INSURANCE DOESNT WANT WITH MY REFUND.R900!!!
You, I've been so angry with Pineapple, so everything they say about them is true. I've been trying to cancel my policy instead they debit and i want a refund i cant reach them. All the do is send emails from Palesa or Bontle saying they have many people queue will attend to me, its been to weeks..! What kind of an operation are you runing @🍍 PineappleInsurance? #****mers
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Pineapple Insurance's replyOfficial
04 Mar 2026, 08:15Hi Sthembile
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply04 Mar 2026, 08:15
Official
Hi Sthembile
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍