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bulelwa N
1 reviews | Active since Feb 2012
23 Jan 2024, 04:58
***** pineapple insurance doesn’t want to pay out
I had lodged a claim with pineapple insurance for my lost phone in Dec 15, 2023. I am paying close to R300 for a R13000 iPhone XR. They have been *****, asking me for things I don’t have like picture of a cracked door that I never mentioned as the case. Today it’s the 23rd Jan 2024 my claim has not been settled. What a ******* insurance this is with poor communication and no accessible office. I regret taking this ***** insurance
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
23 Jan 2024, 07:44Hi bulelwa nqandela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply23 Jan 2024, 07:44
Official
Hi bulelwa nqandela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
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bulelwa N's updateReviewer Update
23 Jan 2024, 09:09Hay bethuna Thulile, show me your ussual standards because WOW! Your current standards are frustrating me.
You even debited me after lodging my claim for what’s lost how?
You even debited me after lodging my claim for what’s lost how?
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bulelwa N's update23 Jan 2024, 09:09
Reviewer Update
Hay bethuna Thulile, show me your ussual standards because WOW! Your current standards are frustrating me.
You even debited me after lodging my claim for what’s lost how?
You even debited me after lodging my claim for what’s lost how?
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bulelwa N's updateReviewer Update
24 Jan 2024, 06:01The claim is for a cellphone L insured that was in a bag when the car got jammed.
Pineapple is requesting the pictures of the car, for what?, tell me why pineapple is not rejecting this claim straight. I don’t have a policy with them regarding my car. What is the point of sending my car and also the guy handling keep on telling me about seniors why giving us *********** consultants. I’m so ****ed with this insurance
Pineapple is requesting the pictures of the car, for what?, tell me why pineapple is not rejecting this claim straight. I don’t have a policy with them regarding my car. What is the point of sending my car and also the guy handling keep on telling me about seniors why giving us *********** consultants. I’m so ****ed with this insurance
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bulelwa N's update24 Jan 2024, 06:01
Reviewer Update
The claim is for a cellphone L insured that was in a bag when the car got jammed.
Pineapple is requesting the pictures of the car, for what?, tell me why pineapple is not rejecting this claim straight. I don’t have a policy with them regarding my car. What is the point of sending my car and also the guy handling keep on telling me about seniors why giving us *********** consultants. I’m so ****ed with this insurance
Pineapple is requesting the pictures of the car, for what?, tell me why pineapple is not rejecting this claim straight. I don’t have a policy with them regarding my car. What is the point of sending my car and also the guy handling keep on telling me about seniors why giving us *********** consultants. I’m so ****ed with this insurance