Pineapple insurance doesn't care about its customers

My claim was submitted on 13 August and finalized on 26 August. You have to constantly do follow ups , no one communicates with you. I was told on the same day the claim was approved on 26 August that I will get a claims card with the approved amount. I still had to make a follow-up to get the claims card no communication from the insurance. I received the claims card after numerous follow-up .The claims card is loaded with a low amount , not what we agreed on . I am still making follow-ups as to why the card is loaded with the amount that was not agreed on . Still no reply from the insurance . I have 2 phones with them . Its time I cancel . Mervyn doesn't even respond to my emails.