SP
Suni P
1 reviews | Active since Apr 2011
07 Dec 2023, 09:19
pineapple insurance debiting my bank account despite cancelling with them
I have cancelled my insurance with Pineapple insurance on 1 December 2023....yet my bank account seems to be a debited by pineapple insurance on 2, 3 and 7 December 2023!!! This is absolutely disgusting and *****!!! R612,70 - transaction declined and I incurred bank charges of R105 they attempted again on Sunday 3 December 2023, unsuccessful Today they took out R50! WTH!!!!
Insurance ombudsman for sure now!!
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
07 Dec 2023, 10:29Hi Suni, 👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Dec 2023, 10:29
Official
Hi Suni, 👋
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.