F
Fulufhelo
1 reviews | Active since Aug 2024
11 Mar 2025, 14:14
Pineapple insurance
I was involved in accident after paid up bank my premium was stopped immediately but they deducted after when I call them they keep on saying I will receive a call it’s almost 2weeks now I call everyday I get same explanation everyday Today I recieved an sms they hv reinstalled my premium how cos I dnt hv a car when I declined i received other sms that they will deduct even though i regretted the premium…worse part they increased premium from 900 to2100
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Pineapple Insurance's replyOfficial
11 Mar 2025, 14:21Hi Fulufhelo👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply11 Mar 2025, 14:21
Official
Hi Fulufhelo👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍