Pineapple Insurance Completely Ignored My Claim – Unacceptable Service

I am extremely disappointed with Pineapple Insurance. I have been paying them for over two to three years for phone cover, and when it’s finally time for me to claim, they are nowhere to be found.

I have sent multiple emails, tried reaching them through the app, used the in-app chat, and even tried contacting them online — and I have received ZERO response. How can a company take people’s money for years but completely ignore them when they actually need help?

I submitted my damage report and quote more than once, yet no one is willing to assist or even acknowledge my messages. This is unacceptable and feels like I’m paying for a service that simply doesn’t exist. When a customer has been loyal for years, the least you expect is proper communication — but Pineapple has offered nothing but silence and frustration.

This whole experience has been unprofessional, stressful, and honestly feels like a ****. I will not recommend Pineapple Insurance to anyone. If this is how they treat paying customers when they need support, then the company has completely failed its purpose.