Pineapple Insurance company does not have a sense or courtesy and emergency on its customers: poor customer service

On Thursday the 10th i got ****** my phone,the following day i reported the incident at the police station and soon after that i tried to contact pineapple insurance to lodge the claim.1st their contact number is not being picked up.2ndly they take forever to respond on emails and chat and 3rdly instead of being called to establish my challenges they expect me use app or website disregarding the fact that my phone is gone with all the information, i think the company does not make efforts to reach out to their company and assist quickly and get you connected as soon as possible, to this day i have sent my affidavit with case number but all i get from this company is questions and them insisting that i use the web or app even though i explained to them that i have no alternative means to log in except doing the claim manually .i have asked for a landline so that we communicate directly but the question is ignored deliberately