Pineapple insurance claim and their chatbot

I logged a claim with Pineapple Insurance through their app. On the day I submitted the claim, my case number was still pending because the police system was down.

I later went back to the police station, obtained my case number, and used the in-app chatbot to ask how to upload it. The chatbot said that someone would assist me, but no one has contacted me since the day I logged the claim.

The frustrating part is that there is no way to call them. There is no direct contact option, and the chatbot is not effective or helpful. At this point, I have no idea what is happening with my claim, as no one has reached out to me.