Pineapple insurance

This is the worst insurance company that I wouldn't recommend it to anyone‼️ I got bumped in February, I call to put a claim then I was handed over not so professional consultant Lucia who screemed at while she was talking to me then I asked her to tone down her voice she was like" This how I talk and I won't be able to change o it!" Asked her to move the case to someone else then it was Ursula yoooh girl doesn't communicate at all, I had to buy airtime everyday to call for a follow-up because she was ignoring my emails. Now I had to shout at everyone that answered the calls because the frustrations they've put me through while in pain from the accident! Furthermore after calling and calling the AOL came back saying they will pay half of the settlement amount now I owe the bank R70k 😭😭 I was not at fault I WAS BUMPED! I asked them about the 3rd party's insurance they said I should call them and find out how much are they going Pay... Now I don't have a car and I owe the bank 70k that I don't have.

why did even write off my car because it was just at the back?! I've got pictures from the scene and the pictures from their storage. My car stripped and now it looked worse from the scene!