Pineapple insurance #blackfriday

I am unimpressed with the experience i have been having from pineapple insurance. My car was in an accident, there is no direct number which i can call them on, i access them through their app which most of the emergency contact details and responders dont go through. It has been a full day and they have yet to get back to me. I eventually had to go through to old mutual as they are their over-writers and my car was eventually towed from accident scene. I cant possibly imagine where i would be if this was an urgent matter where I needed them. I honestly was expecting and hoping for better from the company but unfortunately nothing. I hope they change this approach and respond to clients in a matter of efficiency and diligence. I am already paying high premiums and would expect high performance. #BLACKFRIDAY