WP
Wessley P
1 reviews | Active since Jun 2020
09 Jun 2020, 10:16
Pineapple insurance being inconsiderate
These guys are so inconsiderate, my phone broke and they want me to run around and get a damage report after I got the quote with what needs to be repaired, I cant risk my families well being with the virus around, and they do not understand that, if I sent a quote what is the need for a damage report, it looks like they are looking for ways to delay my claim
Helpful (0)
Replies (6)0
Replies (6)
Pineapple Insurance's replyOfficial
09 Jun 2020, 10:39Hi Wesley, thanks for reaching out. The damage report on certain claims is there to confirm what caused the damage, not necessarily how much it is to repair. This is necessary to make sure that members premiums are paying valid claims. I do however understand your frustration in these difficult times and we will look into this to touch base with the relevant teams to see what can be done.
Pineapple Insurance's reply09 Jun 2020, 10:39
Official
Hi Wesley, thanks for reaching out. The damage report on certain claims is there to confirm what caused the damage, not necessarily how much it is to repair. This is necessary to make sure that members premiums are paying valid claims. I do however understand your frustration in these difficult times and we will look into this to touch base with the relevant teams to see what can be done.
WP
Wessley P's updateReviewer Update
09 Jun 2020, 10:50How thank you for the reply. I told the lady I have a 4 month old baby and I cannot risk going to places all the time and coming home to my baby, I hope you understand
WP
Wessley P's update09 Jun 2020, 10:50
Reviewer Update
How thank you for the reply. I told the lady I have a 4 month old baby and I cannot risk going to places all the time and coming home to my baby, I hope you understand
WP
Wessley P's updateReviewer Update
09 Jun 2020, 11:09Hi
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Wessley P's update09 Jun 2020, 11:09
Reviewer Update
Hi
Pineapple Insurance's replyOfficial
09 Jun 2020, 11:12Hi Wesley,
I can definitely understand your position, we are in contact with the relevant teams to see what we can do :)
I can definitely understand your position, we are in contact with the relevant teams to see what we can do :)
Pineapple Insurance's reply09 Jun 2020, 11:12
Official
Hi Wesley,
I can definitely understand your position, we are in contact with the relevant teams to see what we can do :)
I can definitely understand your position, we are in contact with the relevant teams to see what we can do :)
WP
Wessley P's updateReviewer Update
17 Jun 2020, 11:29They have picked up my phone last week and no response from the guys at pineapple insurance.
WP
Wessley P's update17 Jun 2020, 11:29
Reviewer Update
They have picked up my phone last week and no response from the guys at pineapple insurance.
Pineapple Insurance's replyOfficial
17 Jun 2020, 12:13Hi Wessley,
I have checked in with the team and your phone is indeed at the repair provider and is being attended to. I have asked the team to provide an update to you on this.
Kind regards,
Pineapple Team
I have checked in with the team and your phone is indeed at the repair provider and is being attended to. I have asked the team to provide an update to you on this.
Kind regards,
Pineapple Team
Pineapple Insurance's reply17 Jun 2020, 12:13
Official
Hi Wessley,
I have checked in with the team and your phone is indeed at the repair provider and is being attended to. I have asked the team to provide an update to you on this.
Kind regards,
Pineapple Team
I have checked in with the team and your phone is indeed at the repair provider and is being attended to. I have asked the team to provide an update to you on this.
Kind regards,
Pineapple Team