BM
Banele M
1 reviews | Active since Sept 2023
07 Nov 2024, 08:00
Pineapple insurance - bad insurance company ever
I have since submitted a claim for repairing a chip on my windscreen and I have been going back and forth calling this useless insurance to help me and they said they authorised my claim but then when I go to autoboys they can’t find the claim. They are useless in a sense that they fail to update me and help me with this small issue, repairing a chip on my windscreen. I wonder what will happen given a huge issue like an accident. At this point I DO NOT recommend this useless insurance. All they know is to debit money but fail to help customers.
Helpful (0)
Replies (4)0
Replies (4)
Pineapple Insurance's replyOfficial
07 Nov 2024, 08:02Hi Banele Mathibela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply07 Nov 2024, 08:02
Official
Hi Banele Mathibela👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
BM
Banele M's updateReviewer Update
07 Nov 2024, 13:18No don’t tell me that. You are very ***********. Since I wrote this review you then went on to sort out my stuff but I have to AGAIN call and get updates. i have been promised that you will call me but failed to do so, until this time around. All I get when I inquire about my claim is getting put on hold on the phone call, you can do better or else you will loose customers! This is the worst insurance company!! Your customer service is very poor! Given the chance to recommend thi? It will be 0
BM
Banele M's update07 Nov 2024, 13:18
Reviewer Update
No don’t tell me that. You are very ***********. Since I wrote this review you then went on to sort out my stuff but I have to AGAIN call and get updates. i have been promised that you will call me but failed to do so, until this time around. All I get when I inquire about my claim is getting put on hold on the phone call, you can do better or else you will loose customers! This is the worst insurance company!! Your customer service is very poor! Given the chance to recommend thi? It will be 0
BM
Banele M's updateReviewer Update
07 Nov 2024, 13:19I put a claim on friday and its another friday my claim has not been resolved, nevermidn that, what about the level of poor customer service? No updates nothing, all I get is a back and forth between you and autoboys, this is very unfair. I never pay half the amount of my premium or reverse any amount, and it is a lot of money I pay! You better do better than this.
BM
Banele M's update07 Nov 2024, 13:19
Reviewer Update
I put a claim on friday and its another friday my claim has not been resolved, nevermidn that, what about the level of poor customer service? No updates nothing, all I get is a back and forth between you and autoboys, this is very unfair. I never pay half the amount of my premium or reverse any amount, and it is a lot of money I pay! You better do better than this.
BM
Banele M's updateReviewer Update
07 Nov 2024, 13:26Your staff puts us on hold for more than 5 minutes as if we call using air! This is unfair! At least give me an update! Update me and stop keeping quiet! Worst and last month of me paying this insurance. Thank you for nothing.
BM
Banele M's update07 Nov 2024, 13:26
Reviewer Update
Your staff puts us on hold for more than 5 minutes as if we call using air! This is unfair! At least give me an update! Update me and stop keeping quiet! Worst and last month of me paying this insurance. Thank you for nothing.