SP
Sarel P
1 reviews | Active since Oct 2014
29 Oct 2025, 15:43
Pineapple insurance “Bad Apple”
I have been logging a call with Pineapple since 22/9/25 about a cashback owing to me, promised it will reflect in my bank account 7-14 working days, needless to say that it did not happen. On the 8/10/25 I again logged the same call with the same response. On the 23/10/25 I logged a call again for the same problem, promised to call back, nothing. Again I logged a call in 27/1025 and 28/10:25 with response of payment in 7 working days and promise of call from manager this morning and still nothing. It seems they not worried about their clients only receiving money, so what will happen in a real emergency, I really don’t trust them anymore 😳
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
29 Oct 2025, 16:23Hi Sarel
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply29 Oct 2025, 16:23
Official
Hi Sarel
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
SP
Sarel P's updateReviewer Update
29 Oct 2025, 17:07I would appreciate that
SP
Sarel P's update29 Oct 2025, 17:07
Reviewer Update
I would appreciate that
SP
Sarel P's updateReviewer Update
30 Oct 2025, 10:57Yesterday 29/10/25 my payback was refunded and happy to say that today 30/10/25 Surprise the manager from Pineapple called back and set matters straight going forward and therefore would like to thank him for his support and very much appreciate the way in which he handled the matter
SP
Sarel P's update30 Oct 2025, 10:57
Reviewer Update
Yesterday 29/10/25 my payback was refunded and happy to say that today 30/10/25 Surprise the manager from Pineapple called back and set matters straight going forward and therefore would like to thank him for his support and very much appreciate the way in which he handled the matter