Pineapple Insurance

I am writing formal compliant to raise a grievance with Pineapple Insurance regarding my recently approved insurance claim and the condition in which my vehicle was returned to me after repairs.

Following the accident, my claim was approved and my vehicle was booked in at the appointed workshop for repairs. I collected the vehicle on Wednesday the th of January 2026 morning, having already paid the required excess in full.

However, on the same day, while driving to work, I experienced a serious mechanical issue in that the vehicle had no acceleration power. I immediately parked the vehicle at my workplace and contacted the workshop to report the issue. Despite reporting this promptly, my vehicle has now been parked at my workplace for several days, and I have been significantly inconvenienced, particularly with travelling to and from work.

I am deeply concerned that the vehicle was released to me before the repairs were properly completed and before it was roadworthy. In terms of the Consumer Protection Act (CPA), services must be performed with reasonable care and skill, and repairs must be fit for purpose. In this instance, the vehicle was clearly returned to me in a defective and unusable condition, which does not meet these standards.

Furthermore, I had already paid the excess prior to receiving a properly repaired and functional vehicle. This has resulted in financial prejudice, as my funds were paid over without receiving the intended benefit, and I could have earned interest on the amount had the vehicle not been prematurely released.