KN
Koos N
1 reviews | Active since Aug 2023
14 Aug 2023, 11:21
Pineapple Insurance
No response from them since last week. Absolutely pathetic. Its now nearly two months that they promise to solve the problem, but nothing, nothing. I regret the day that i have decided to insure my car with them. Very poor service!!
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Pineapple Insurance's replyOfficial
14 Aug 2023, 11:55Hello Koos, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication on our side - this really isn't what we want anyone to experience. I am investigating what has transpired, and I'll be in touch. Thank you for bringing this to my attention, and once again, I am very sorry for the level of service you've received. I appreciate your patience, and I will be in touch.
Pineapple Insurance's reply14 Aug 2023, 11:55
Official
Hello Koos, my name is Pippa, and I handle all customer queries and complaints here at Pineapple. I apologise for the lack of communication on our side - this really isn't what we want anyone to experience. I am investigating what has transpired, and I'll be in touch. Thank you for bringing this to my attention, and once again, I am very sorry for the level of service you've received. I appreciate your patience, and I will be in touch.