Pineapple ignoring their clients

Item: Pineapple Insurance
Rating: 1
Author: Phumelela

I joined Pineapple in July 2023 and have been happy with the service until now, my first claim was submitted last week whereby I gave all the required information for a cracked windshield.

I was then assured by their automatic response that I will be provided feedback in the next 48 hours. Its been 96 hours and I'm simply being ignored and even worse I can't even phone anyone since their landline is non existence. I'm not happy with this service and I regret ever joining Pineapple if this is how the claim process works.

Helpful (0)

Replies (2)

Pineapple Insurance's replyOfficial

12 Dec 2023, 14:11

Hi Phumelela,👋

My name is Lynique, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.🍍

Pineapple Insurance's reply12 Dec 2023, 14:11

Official

Phumelela's updateReviewer Update

12 Dec 2023, 15:40

Thank you Lynique, I have been contacted by Autoboys and it seems that there is progress now to my claim. It's unfortunate that I had to use this platform just to get somewhere.
Much appreciated :)

Phumelela's update12 Dec 2023, 15:40

Reviewer Update

Thank you Lynique, I have been contacted by Autoboys and it seems that there is progress now to my claim. It's unfortunate that I had to use this platform just to get somewhere.
Much appreciated :)