1 reviews | Active since Oct 2023
Pineapple having mislead me
I had a car insurance policy with Pineapple insurance,of which later I had cancelled it. Upon me taking car cover with them,they have actually mislead me as they told me that the were having a service agreement with Tracker South Africa to come and install their device on my car ,for them to be able to monitor my monthly travelling kilometres and reward me. Of course Tracker called me scheduling an appointment for installation, so April 2024 I cancelled the insurance policy with Pineapple. Now am receiving invoices from Tracker South Africa saying I have a 3 years contract with them and am liable to the payments. I mean like Tracker was sent to me by Pineapple,hence they were paying them and rewarding me for not exceeding 300 kilometres a month. Am so disappointed on Pineapple Insurance,u guys are not trustworthy at all. If I wanted tracker in my life I would have installed it myself,u went and entered into an agreement on my behalf. Now am sitting with endless invoices from Tracker South Africa. I feel aggrieved, Pineapple you have done me wrong. I cancelled the policy on April ,why didn't u cancel your service provider as well( Tracker SA). And it pains me that the device in my car is not even for recovery purpose,Tracker SA is telling me that is for trip sheet. What purpose does a trip sheet serve to me. Hello Peter can u kindly assist me in this regard.... I was mislead by Pineapple and I feel aggrieved
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Isago, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
