Pineapple fails to refund drive less monies - false promises

Please dont insure with Pineapple, they are a mickey mouse company that fails to live up to their promises. I took out cover with them 3 months back and they have a drive less policy. On my vehicle i drove less than 300km in May and 2 months later i have still not received my refund for this. I have queried them for 2 months and they keep on telling me its approved and its with their account department but refund not forthcoming. They lure clients with false advertising and perks which dont exist. I will be taking this up with the short term insurance ombudsman as well as my legal advisor. I have since requested a policy cancellation.